Service Philosophy

Service is an important part of the product life and an extension of the product. 

We are willing to provide users with various pharmaceutical machinery and packaging equipment technical consultation, and provide relevant technical information. If necessary, we can tailor products for users according to their needs. For calls, emails and visits from users, our company will warmly receive and reply in time.

If the goods are in stock after receiving the order, machine will be shipped within 7 days, and custom order are generally shipped within 35 days. We will report the production progress to customers at any time, and delivery on time. Before delivery, the equipment will be tested repeatedly, and only after passing the test will it be delivered.

After the equipment is qualified, the supplier will guarantee the equipment for one year according to the industry standard. The maintenance fee shall be borne by the purchaser if the damage to the equipment is caused by the purchaser's operation in violation of the instructions or the natural disasters that occur after the equipment arrives and is installed and used.